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  • Why do I receive "Something went wrong" when go to the "Billing" page in the Admin panel?

    You can encounter this issue only if you use an outdated Enterprise version of our server software. Please check the attached error below for reference. The Billing section for updating billing detail...

  • Why do I receive "QuickBlox: your account inactivity" email?

    Sometimes you can receive notification about account inactivity. Account inactivity notifications are usually sent if there have been no API calls in the past few weeks. Feel free to check our officia...

  • Why did my payment fail?

    Declines may be caused by a variety of reasons: - The card was expired. - The card is invalid. - There are insufficient funds. - Online transactions are blocked. Here is an example of the error: We ha...

  • What payment methods do we accept?

    We accept debit/credit cards (MasterCard, Visa, American Express, UnionPay, Discover, Diners Club) and PayPal. Feel free to check our official documentation for more information that will help you to ...

  • How can I change an email address for a QuickBlox account?

    To change an email address for your QuickBlox account, you need to do the following: 1. Log in to your QuickBlox account. 2. Click on the profile image in the upper right corner and navigate to Profil...

  • Where can I see all invoices?

    We send invoices to your registered email address every month. If an invoice is missing or you want us to resend invoices, please submit a ticket to our Finance team here. Please be notified that it i...

  • What is data retention policy?

    Data retention policy is the automatic deletion of chat history and content over a given period of time. The period of data retention for your account is based on your current QuickBlox plan. You can ...

  • How can I check the total number of users in my application?

    You can find out how many users you have in an application by following these steps: 1. Log into your QuickBlox account QuickBlox Admin Panel 2. Choose an application. 3. Click on the Users section fr...

  • How do I cancel my QuickBlox subscription?

    If you would like to cancel or downgrade your QuickBlox subscription, please submit a ticket in the QuickBlox Help Center specifying a reason for your decision. Our Support team will be happy to help ...

  • What should I do if my account is suspended?

    If you receive a message that your QuickBlox account is suspended, please contact our Support team by submitting a ticket and provide us with your registered email address or account ID. The possible ...