Start a conversation

Account information

  • What should I do if my account is suspended?

    If you receive a message that your QuickBlox account is suspended, please contact our Support team by submitting a ticket and provide us with your registered email address or account ID. Possible reas...

  • How do I get an email notification with daily statistics?

    This feature is available only for customers with an Enterprise instance. If you are interested in the Enterprise Plan please contact our Sales team and we will provide you with more information about...

  • How do I upgrade my current plan?

    You can upgrade your plan by following these steps: log into your QuickBlox account: QuickBlox Admin Panel; click on the icon in the top right corner and select the Billing for the drop-down menu; cli...

  • Why am I unable to register for a QuickBlox account?

    If during the sign up process you receive the error Email did not pass validation rules, please do the following:  Use another email address to register for a QuickBlox account;. Contact our Support t...

  • How do I receive an invoice if I upgrade to Starter/Growth/HIPAA plans?

    We send invoices to your registered email address every month. If for some reason you have not received an invoice, please contact support and we will reply to you as soon as possible. Make sure to pr...

  • What do I do if I receive an “API call rate limit has been exceeded” email?

    The exceeding of API calls limit means that your number of active users generating API calls that exceeds the limit of your current plan. Whenever your app generates more API calls per second than is ...

  • Do you provide free or trial plans for customers?

    Yes, QuickBlox provides a free (Basic) plan for our customers. Register for a QuickBlox account and start building your applications and projects now. Check out our easy-to-use QuickBlox code samples ...

  • What is the maximum file size limit per QuickBlox plan?

    The file size limit depends on which QuickBlox Cloud plan you are subscribed to: Basic - 10 MB Starter - 25 MB Growth - 50 MB HIPAA - 50 MB Enterprise plan customers can set up a custom file size and ...

  • How do I contact the support team?

    Please see our support page. Feel free to check our official documentation for more information that will help you to integrate QuickBlox services into your applications / projects or contact our Supp...

  • GDPR requests

    If you have any concerns or questions regarding GDPR, feel free to submit a ticket or send an email to gdpr@quickblox.com and our Support team will be happy to help you....