GDPR requests
If you have any concerns or questions regarding GDPR, feel free to submit a ticket or send an email to…
Read MoreAccount information
How do I contact the support team?
Please see our support page. Feel free to check our official documentation for more information that will help you to…
Read MoreWhat is the maximum file size limit per QuickBlox plan?
The file size limit depends on which QuickBlox Cloud plan you are subscribed to: Basic – 10 MB Starter –…
Read MoreDo you provide free or trial plans for customers?
Yes, QuickBlox provides a free (Basic) plan for our customers. Register for a QuickBlox account and start building your applications…
Read MoreWhat do I do if I receive an “API call rate limit has been exceeded” email?
The exceeding of API calls limit means that your number of active users generating API calls that exceeds the limit…
Read MoreHow do I receive an invoice if I upgrade to Starter/Growth/HIPAA plans?
We send invoices to your registered email address every month. If for some reason you have not received an invoice,…
Read MoreWhy am I unable to register for a QuickBlox account?
If during the sign up process you receive the error “Email did not pass validation rules”, please do the following:…
Read MoreHow do I upgrade my current plan?
You can upgrade your plan by following these steps: In order to upgrade to the Enterprise plan, please contact our…
Read MoreHow do I get an email notification with daily statistics?
This feature is available only for customers with an Enterprise instance. If you are interested in the Enterprise Plan please…
Read MoreWhat should I do if my account is suspended?
If you receive a message that your QuickBlox account is suspended, please contact our Support team by submitting a ticket…
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