Start a conversation

Frequently asked questions

  • Cannot register a QuickBlox account (email did not pass validation)

    In case during the sign up process you receive the error Email did not pass validation rules, please use another email to register the QuickBlox account and contact our support team so we can change y...

  • Frame quality

    How do I change the Video Chat Frame quality on iOS? You can change the video quality by setting the video chat frame quality preset in the “Video Chat Configuration”: http://stackoverflow.com/questio...

  • How to edit/update messages (iOS, Android, JavaScript, React Native, Flutter)?

    The feature of editing and updating messages in only available for iOS, Android and JavaScript SDKs. For React Native and Flutter SDK this feature has not been implemented and released yet. The latest...

  • How to upgrade my current plan?

    You can easily upgrade your plan to a higher one by following the next steps: 1. Log into your QuickBlox account QuickBlox Admin Panel 2. Click on the picture in the top right corner and select the Bi...

  • How to subscribe to our news?

    Please be notified that QuickBlox moved to the Cloud solution and, unfortunately, help desk providers deprecated news subscriptions feature. As an option, you can create a GitHub account and use the W...

  • Can I get an email notification with daily statistics?

    This feature is available only for customers with Enterprise instance. The daily statistics email is not implemented for our Cloud server customers. If you are interested in Enterprise instance for yo...

  • What should I do if my account is suspended?

    In case you receive a message that your QuickBlox account is suspended, please follow contact our Support team (submit a ticket) and provide us with your registered email or account ID. The possible r...

  • How to add a user into running call?

    The feature of adding a new user into already running call is not available in the current version of our software. You can reconnect users in case they were disconnected for some reason (due to lost ...

  • GDPR requests

    If you have any concerns or questions regarding GDPR, feel free to submit a ticket and our Support team will be happy to help you....

  • How to record audio/video calls?

    In the current version of QuickBlox software, it is possible to record only audio/video conference calls. Audio/video conference calls are available as an add-on to your Cloud/Enterprise plan. Feel fr...