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Frequently asked questions

  • Chat issue

    I have used Video chat app using QB sample credentials. I have 1 video chat app installed on both of my iOS devices.  When both devices are on the same network the video quality is much better but whe...

  • Can we use Q-municate code and what we can/can't change in it?

    Android Q-municate is an open source code (GitHub - QuickBlox/q-municate-android: Qmunicate Android chat application) that allows you to create an app with video, audio and messaging features the same...

  • How to receive an invoice if I upgraded to Startup/Growth/HIPAA plans?

    Feel free to contact our support and we will reply to you soon: Start a new conversation - QuickBlox Help Center Please provide us with your register email for QuickBlox Admin account or account ID (i...

  • Chat module in the list of users not loading

    Why is my chat module in the list of users not loading? You need to look through sample codes and find [QBUsers userWithDelegate:..] query. And look into delegate method, what this query returns and p...

  • Peer to Peer Traffic

    How much storage/traffic will be used, if I started a video call to a person using iPhone for 1 hour? When you are doing a Peer to Peer video call to a person, the only traffic that will be used on th...

  • Chat and PostWall features

    I want my app to support both Chat and PostWall features. Is there a way to integrate the chat with my own PostWall? Or is it available in the SDK already? Yes, you can. Please check iOS and Android c...

  • Logging in to QuickBlox via Facebook

    We have a number of implementations where users log in with their Facebook account; the QuickBlox account is created separately. Also in “Users API” you will find that you may log in with your Faceboo...

  • Frame quality

    How do I change the Video Chat Frame quality on iOS? You can change the video quality by setting the video chat frame quality preset in the “Video Chat Configuration”: http://stackoverflow.com/questio...

  • API error types and descriptions

    You can find more information about errors you have encountered here: API errors If case you have not found an explicit answer regarding the encountered error or it is absent in our documentation, fee...

  • How much subscriptions can be created for one application user?

    Sometimes your application can receive the error 422 Unable to create a subscription because of exceeded maximum of subscriptions. This means that maximum number of subscriptions for one user has been...