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Frequently asked questions

  • How to contact our Support team?

    If you have not found answers to your questions in our Help Center articles, feel free to send a message to our support: Submit a ticket Our support reply to you as soon as they can. When you have a t...

  • Calls and the troubleshooting tips

    WebRTC technology (Web Real-Time Communication) for audio/video calls is emploeyd at QuickBlox. WebRTC allows real-time media (audio/video streams) exchange between client-side devices. There are two ...

  • Screen sharing during a video call

    Screen sharing functionality is available for our Android, iOS, JavaScript SDK and samples of implementation you can find here: Code Samples | QuickBlox Here is the Quick Start guide regarding how to ...

  • Chat feature

    Please look at the chat our clear chat code samples that might be helpful for implementation of our SDKs in your projects: Code Samples | QuickBlox You can  check our Quick Start guides for each SDK i...

  • Is it possible to create video conference calling app be made using QuickBlox’s SDK's and API?

    Yes, it is possible. Please review our iOS, Android and JavaScript (Web) code samples for better understanding of implementation: Video conference Code Samples | QuickBlox You can check the correspond...

  • Usage Allowance

    Is the 10GB traffic / storage per month for each application or per account? The Basic plan is a subject to fair usage allowance. Your application use our Cloud server. You will not be cut off at 10GB...

  • Group chat user limits

    What is the limit with the group chat application for developers? And how many users can join in the group chat? There are no limits to group chats - all things are unlimited for developers....

  • Do you provide free or trial plans for customers?

    Yes, QuickBlox provide free (Basic) plan for our customers. Feel free to register a new QuickBlox account and start building your applications and projects with QuickBlox services. You can use functio...

  • How much subscriptions can be created for one application user?

    Sometimes your application can receive the error 422 Unable to create a subscription because of exceeded maximum of subscriptions. This means that maximum number of subscriptions for one user has been...

  • I receive "Failed to create EGL context", why? (Android SDK)

    Usually the issue is caused by exceeding the limit of contexts created.Creating EGL context several times leads to this crash on EglBase.create() method when the limit point is reached. Make sure that...