In this case we need to gather full REST + XMPP logs + WebRTC logs in .txt format as an attachment to this conversation/ticket.
Therefore, in addition to the logs related to issues with chat Gathering logs (issues with chat) - QuickBlox Help Center the following code snippet needs to be added:
a. On iOS:
Check how to enable WebRTC stats reporting here: https://docs.quickblox.com/docs/ios-video-calling-advanced#webrtc-stats-reporting
b. On Android:
// Enables WebRTC work logging QBRTCConfig.setDebugEnabled(true);
Please provide QuickBlox Support with logs in .txt format as an attachment to this conversation/ticket.