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Facebook user cannot log into the chat, why?

There are two ways of users authentication: standard login and password and Facebook/Twitter or Firebase (with Firebase token/phone number) authentication. Depending on this, you need to use appropriate password for XMPP connection: either the same password or session token.
Please check our Server API documentation for more information: Authentication (

In other words, since you are using social provider for authentication your password will be equal to QB session token.


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  1. Maksym Pidhorbunskyi

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